About Course

This course provides learners with a clear understanding of their role and responsibilities within health and social care settings. Based on Standard 1 of the Care Certificate, the training explores key areas including professional duties, agreed ways of working, partnership working, equality and diversity, confidentiality, and workplace rights and responsibilities.

Learners will develop knowledge of the standards, values, and codes of conduct expected in care environments, while also understanding how personal attitudes, beliefs, and experiences can influence practice. The course highlights the importance of communication, teamwork, safeguarding, whistleblowing, and reporting concerns to ensure safe, person-centred care.

Through practical examples, discussion scenarios, and knowledge checks, participants will build confidence in working effectively with colleagues, individuals receiving care, families, and external professionals. By the end of the course, learners will be able to work within agreed guidelines, promote dignity and respect, and contribute positively to high-quality care delivery.

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Course Content

Care Module 1
This module introduces learners to the fundamental responsibilities and expectations of working in health and social care. It focuses on helping individuals understand their role within the workplace, the importance of working within agreed ways of practice, and how professional values contribute to delivering safe, effective, and person-centred care.

  • Understand Your Role
    00:00
  • Test your knowledge

Care Module 2
The module introduces Personal Development Plans (PDPs), including how to identify development needs, set SMART objectives, and create achievable action plans for ongoing improvement. Learners will also examine the value of reflection, feedback, supervision, and Continuing Professional Development (CPD) in enhancing professional practice.

Care Module 3
This module provides learners with an understanding of the principles and importance of Duty of Care within health and social care settings. Learners will examine situations where dilemmas may arise between an individual’s rights and their safety, including issues relating to mental capacity and informed decision-making. The module also covers the procedures for responding to comments and complaints, reporting incidents, errors, and near misses, and understanding relevant legislation and organisational policies.

Care Module 4
This module provides learners with an understanding of the importance of equality, diversity, and inclusion within health and social care settings. Learners will examine the meaning of equality, diversity, inclusion, and discrimination, and understand how individual differences such as age, disability, culture, religion, gender, sexual orientation, and beliefs should be respected and valued. The module also focuses on recognising and challenging discriminatory behaviour and working in ways that support person-centred and inclusive care.

Care Module 5
This module develops learners’ understanding of how to work in ways that promote wellbeing, maintain identity and self-esteem, and support individuals to make informed choices about their care. Learners will also explore how to identify and reduce factors that may cause pain, discomfort, distress, or anxiety, including environmental and emotional factors.

Care Module 6
This module develops learners’ awareness of barriers to communication and how these can be reduced through effective listening, appropriate body language, empathy, privacy, and the use of communication aids and support services. Learners will also explore techniques for checking understanding, including summarising information and asking appropriate questions.

Care Module 7
The module introduces the principles of risk assessment and risk enablement, helping learners understand how to balance safety with an individual’s right to take informed risks and maintain independence. Learners will also explore the importance of active participation and self-care in promoting wellbeing, confidence, identity, and self-esteem.

Care Module 8
This module provides learners with an understanding of the importance of nutrition, hydration, and food safety in maintaining health and wellbeing within health and social care settings. Learners will examine the principles of safe food preparation, storage, and handling, including the prevention of contamination from physical, chemical, bacterial, and allergenic hazards. The module also introduces food safety legislation and the importance of protecting vulnerable individuals from food-related illness.

Care Module 9
This module develops learners’ understanding of how stigma, discrimination, and social barriers can negatively impact individuals, and how the social model of disability can be used to remove barriers and promote participation, empowerment, and independence. Learners will also explore how care and support may need to be adapted to meet changing needs through communication support, assistive technology, environmental adaptations, and emotional support.

Care Module 10
This module provides learners with an understanding of the principles and responsibilities of safeguarding adults within health and social care settings. It explores how safeguarding protects individuals’ rights to live safely, free from abuse, neglect, discrimination, and harm, while promoting wellbeing, independence, dignity, and person-centred care. Learners will examine the six key principles of safeguarding outlined in the Care Act 2014: empowerment, prevention, proportionality, protection, partnership, and accountability. The module also explores the responsibilities of care workers in recognising, preventing, responding to, and reporting concerns relating to abuse or neglect.

Care Module 11
This module provides learners with an understanding of safeguarding and child protection responsibilities within health and social care settings. It explores the importance of promoting the welfare, safety, and rights of children and young people, and recognising the shared responsibility all workers have in protecting children from harm, abuse, neglect, and exploitation. Learners will examine the different forms of child abuse, including physical abuse, emotional abuse, sexual abuse, neglect, radicalisation, child trafficking, and female genital mutilation (FGM). The module also develops awareness of the signs and indicators that may suggest a child is at risk, alongside the impact abuse and neglect can have on a child’s physical, emotional, social, and psychological wellbeing.

Care Module 12
This module provides learners with an understanding of the principles and procedures of Basic Life Support (BLS) within health and social care settings. It explores the importance of responding promptly, safely, and effectively in emergency situations to preserve life, prevent conditions from worsening, and support recovery until professional medical assistance arrives. Learners will examine the key elements of Basic Life Support, including initial assessment, airway management, breathing assessment, cardiopulmonary resuscitation (CPR), and responding to choking incidents in adults, children, and infants. The module introduces the primary assessment process and the use of systematic approaches to identify life-threatening conditions and respond appropriately in emergency situations.

Care Module 13
This module provides learners with an understanding of health and safety responsibilities within health and social care settings. It explores the importance of maintaining safe working practices to protect individuals receiving care, employees, visitors, and others within the workplace from harm, injury, illness, and accidents. The module introduces risk assessment processes, including identifying hazards, reducing risks, and responding effectively to accidents, emergencies, sudden illness, and unsafe situations. Learners will also explore safe moving and assisting techniques, the use of equipment, medication and healthcare tasks, infection prevention, handling hazardous substances, and fire safety procedures.

Care Module 14
This module provides learners with an understanding of the principles and responsibilities involved in handling information within health and social care settings. It explores the importance of confidentiality, secure information management, and appropriate information sharing in protecting individuals’ privacy, dignity, rights, and wellbeing. The module introduces key legislation and guidance relating to information handling, including data protection principles, confidentiality requirements, and the Freedom of Information Act. Learners will explore how information should be processed fairly, stored securely, kept accurate and up to date, and protected from unauthorised access or misuse.

Care Module 15
This module provides learners with an understanding of infection prevention and control within health and social care settings. It explores how infections spread, the risks posed by infectious diseases, and the importance of following safe working practices to protect individuals, staff, and the wider community from harm. Learners will examine the causes of infection and the role of pathogens such as bacteria, viruses, fungi, parasites, and protozoa in the development of infectious diseases. The module also explores the chain of infection and how breaking links within the chain can prevent the spread of illness and reduce the risk of outbreaks, particularly among vulnerable individuals.

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