Our Policies

Refund and Returns Policy

Overview

This Refund and Return Policy explains how the Learning Web, a project owned by the Stand Together Network, handles refunds and returns for items purchased via our website – thelearningweb.co.uk. This policy complies with the latest legislation. 

Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. 

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. The following items are exempt from being returned: 

  • Downloadable software products 

 Non-returnable Items 

 Non-Returnable Items for E-learning Courses 

When it comes to e-learning courses, several types of goods are typically exempt from being returned. This policy ensures the protection of intellectual property and maintains the integrity of the product. Here are some of the key items that are non-returnable in the context of e-learning: 

  1. Downloadable Software Products
  • Digital Content: Any software or digital content that is downloadable directly to a user’s device is generally non-returnable. This includes e-learning platforms, educational software, and any digital tools or resources provided as part of the course.
  • Licenses and Subscriptions: Software licenses and subscriptions once activated cannot be returned. This ensures that the product’s value is not diminished through unauthorised use or distribution. 
  1. Online Course Access
  • Memberships and Subscriptions: Access to online courses, especially those that offer unlimited resources or content for a specific period, is non-returnable once the subscription has begun.
  • Virtual Classrooms and Webinars: Enrolments in live virtual classrooms, webinars, and other scheduled e-learning sessions are typically non-refundable after a certain point, such as 24 hours before the session. 
  1. Digital Textbooks and Course Materials
  • E-books and PDFs: Digital textbooks, PDFs, and other downloadable educational materials are non-returnable once accessed or downloaded.
  • Multimedia Content: Videos, audio files, and other multimedia content provided as part of an e-learning course are generally non-refundable after purchase or download. 
  1. Personalised Learning Content
  • Custom Learning Modules: Any content that is customized or personalized for the user, including tailored learning modules or bespoke educational content, is non-returnable. This is due to the unique nature of the product that cannot be reused or resold. 

Important Considerations

  • Trial Periods: Some e-learning providers may offer a trial period or sample content to help users decide before committing to a purchase. It is advisable to make use of these opportunities to assess the suitability of the course or software.
  • Clear Policies: Clear communication of return policies before purchase can help manage customer expectations and reduce disputes. E-learning providers should ensure that their non-returnable items and conditions are clearly stated and easily accessible. 

By understanding these non-returnable items, users can make informed decisions when purchasing e-learning products and services, ensuring they are fully aware of what to expect and the terms of their purchase. 

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer. 

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days. 

Late or Missing Refunds

If you haven’t received a refund yet: 

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at [info@thelearningweb.co.uk 

 Sale Items 

Only regular priced items may be refunded. Sale items cannot be refunded. 

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product, email us at [info@thelearningweb.co.uk  

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift or was shipped to the gift giver, we will send a refund to the gift giver, who will find out about your return. 

Shipping Returns

To return your product, email us at [info@thelearningweb.co.uk. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

The time it may take for your exchanged product to reach you may vary depending on your location. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. 

Need Help?

Contact us at [info@thelearningweb.co.uk for questions related to refunds and returns.